Privacy Policy

Last Updated: 19 September 2026

At Ziro, accessible from our platform, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by Ziro and how we use it.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our financial services to you:

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, such as your email address, name, phone number, and KYC documents necessary for financial compliance.
  • Usage Data: We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, the pages of our Service that you visit, the time and date of your visit, and the time spent on those pages.
  • Financial Data: When utilizing Ziro for remittances or the Offline Vault, we securely process transaction hashes, amounts, and settlement states.

2. How We Use Your Information

Ziro uses the collected data for various purposes:

  • To provide and maintain our Service, including TrustScore calculations (zk-Credit) and consultant matchmaking.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer care and support through human consultants.
  • To detect, prevent and address technical issues or fraudulent transactions.

3. Zero-Knowledge Credit (zk-Credit)

Ziro utilizes zero-knowledge proofs to evaluate your financial behavior (TrustScore) without requiring us to store or see your raw underlying banking transactions. Your financial privacy is a core architectural pillar of our TrustScore system.

4. Third-Party Services

Ziro may employ third-party companies and individuals to facilitate our Service ("Service Providers"), such as payment gateways or KYC verification partners. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at privacy@ziro.com.